Technical support¶

CEDIA's NOC operates the cluster's support: service availability, accounts, storage, software and help with your jobs.

What to include in your request¶

To speed up resolution, always provide:

Your user name as it appears on the accounts platform.
What you tried to do and from where (visual portal or SSH).
The exact error message (screenshot or text).
If it's about a job: the job ID and the partition used (e.g., squeue, sacct -j 12345).

Accounts and access — requests, passwords, institution, portal access.
Software — installing or compiling an application not in the catalog; questions about modules and versions.
Jobs — a job won't start, stops unexpectedly, or you don't know which partition or resources to request.
Storage — quotas, file recovery, transferring large datasets.
Generative AI — enablement of the pilot, per-project RAG spaces.

Check the quick tutorial and the guides: most questions have a copyable example there.
If a job fails, first check its output/error file (SLURM's -o/-e): the message usually explains the cause.

Above all

Never share your password or private key by e-mail or WhatsApp. The NOC will never ask you for them.